I noticed this was not the only pool drain not properly maintained. I am a little disappointed in the maintenance of the children waterpark. Moments later staff members brings a bucket of ice water and a emergency paramedic joins him. Immediately, look at his fingers, his arm and elbow basically anything that shows him being hurt. In a matter of two minutes I am able to pull his whole arm out. My friend runs to get someone to help as I stay behind my child is screaming and begin to attempt to try to lift his arm out of the drain. When I go to move him we automatically notice his whole arm all the way to his shoulders is being sucked in by the pool drain. At first glance, I thought he just missed a step and fell maybe hurt himself because he was faced down. We both stand up immediately and attend to him. I am fortunate that I was sitting right next to him. It was almost 3:45PM I was sitting in the water with a friend of mine our boys play in the water. The service provided by staff is always pleasant and the food is always delicious. We have gone numerous of times over the years since it’s opening. On Saturday, we were enjoying our Saturday afternoon in the waterpark. My review is based on my final day at Tidal Cove at the kids waterpark. I would like to point out that prior to this unfortunate event our stay was going really well. Having felt incredibly ripped off and faced with having our pants pulled down further with lunch, we elected to go elsewhere.īefore I begin with my story. Even if it had been quiet, there simply isn't enough to do or variety at Tidal Cove for more than 3 hours. So, after arriving at 9am, we left before midday and by that point, people were still streaming in. When you are banned from bringing in any of your own food or beverages, that is pretty outrageous pricing. $15 for a tube of Pringles and a packet of chips. The staff appeared mostly disinterested and certainly not prepared to enforce park rules meaning poor behaviour is ignored.Īs for the concessions - wow. This is compounded by the queuing system means that lines for all slides are squeezed into one staircase. The slides we managed to get on were good fun but very short experiences - longest ride available is 30 seconds. Doesn't help that such a place tends to attract some very spoilt brats and their entitled parents who don't seem to understand the concept of a line. When the slides opened, line times were around 5 minutes at most. We arrived as the gates opened at 9am and used the pool whilst we waited for the slides to open at 10am. Certainly steep but you'll get value for that ticket price? Wrong. Where to begin? Well the ticket price is a good start - $75 per person and that's on one of the quieter days. It is one average-sized hotel pool, one kids area, a collection of 5 slides and the shortest lazy river I've ever seen. To call this place a water park is somewhat disingenuous.
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